Technical Support Specialist

Job Summary

Providing remote technical support, the full-time Technical Support Specialist I will troubleshoot Jenzabar products, analyze customer issues using SQL and logs, and deliver high-quality customer service while managing multiple cases simultaneously.

Key responsibilities

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system-level issues
• Analyze and resolve customer problems using SQL, logs, and structured troubleshooting workflows
• Document findings and solutions concisely for customers and the internal knowledge base

Required qualifications

• Experience troubleshooting web applications or enterprise software
• Functional knowledge of accounting principles or experience in a Business Office or similar financial operations role
• Strong customer empathy and ability to remain calm under pressure
• Excellent prioritization skills in a fast-paced environment
• Structured problem-solving approach with attention to detail