Technical Support Specialist

Job Summary

Working remotely, the full-time Technical Support Specialist will troubleshoot customer issues, provide exceptional support through various channels, and contribute to team projects while maintaining high service standards.

Key responsibilities

• Troubleshoot customer issues using internal and external documentation and tools to deliver great customer experiences
• Become Smartsheet Product Certified and assist customers via email, phone, and chat
• Partner with leaders to achieve performance goals in customer satisfaction and quality assurance

Required qualifications

• 1+ years of technical or customer support experience, or equivalent
• Ability to demonstrate empathetic and confident issue ownership
• Working knowledge of assigned features is a plus
• Flexibility in working hours, including outside standard business hours
• Eligibility to work in the Federal Government Segment as a US Citizen or Permanent Resident