Technical Support Specialist

Job Summary

Providing tier 2 hands-on support to end-users, the full-time Technical Support Specialist will manage IT support requests, maintain equipment, and troubleshoot various technologies in a hybrid work environment.

Key responsibilities:

• Deliver hands-on technical support for end-users, both in-office and remote, using ticketing systems like Servicenow and Jira
• Deploy, configure, and troubleshoot a range of end-user computing devices and software applications
• Provide customer training and maintain documentation while enforcing security standards

Required qualifications:

• 2 years of experience in an IT technical support role
• Experience providing end-user support across various technologies and systems
• Background as a Systems Administrator or in enterprise IT environments
• Ability to lift and move objects weighing up to 25 pounds
• Demonstrated excellent customer service skills