Technical Support Specialist

Job Summary

Providing timely technical support, the full-time Technical Support Representative will troubleshoot hardware and software issues for CVS store, pharmacy, and Minute Clinic employees, with the option to work remotely or onsite.

Key responsibilities

• Document problems, complete problem tickets, and request information using support tools
• Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
• Analyze, diagnose, and resolve problems while ensuring outstanding customer support within service level agreements

Required qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required, or 2 years equivalent experience