Technical Support Specialist

Job Summary

Providing technical and product support to enterprise customers, the full-time remote Support Specialist will engage with clients through various channels, troubleshoot issues, and collaborate with Product and Engineering teams to enhance customer experience.

Key responsibilities

• Engage with customers to support product questions, configuration issues, and bugs
• Perform investigations and troubleshoot issues by reviewing logs and internal diagnostics
• Document and triage confirmed or unresolved issues for escalation to Product and Engineering

Required qualifications

• Experience providing L2 or L3 technical support for a B2B SaaS product or comparable lending systems
• Demonstrated ability to learn complex products and domain knowledge
• Comfort with technical concepts such as system configurations, logs, and APIs
• Strong written communication skills and experience in a remote-first environment
• Availability to work Monday to Friday, 8 AM to 5 PM ET, with occasional after-hours coverage