Technical Support Specialist

Job Summary

Working remotely in a full-time capacity, the Technical Support Specialist will provide customer assistance through phone and email, troubleshoot technical issues, and maintain documentation to support operational efficiency.

Key Responsibilities

• Provide timely and professional phone and email support to Ting customers
• Create and maintain clear documentation for internal and external use
• Troubleshoot and resolve technical issues, acting as a liaison between operational departments

Required Qualifications

• Associate's degree or valid certification in a related field
• 2+ years of experience in technical support or customer support roles
• Experience using ticket systems to track and resolve customer inquiries
• Proven ability to deliver exceptional customer care via phone and email
• Availability to work a rotating schedule, including nights, weekends, and holidays