Technical Support Specialist

Job Summary

Passionate about the entertainment industry, the full-time Technical Support Specialist will support clients in maximizing their use of PIX and Flow Capture products, managing support requests and resolving technical issues remotely while collaborating with a dedicated Client Team.

Key responsibilities

• Manage support requests and resolve technical issues across various platforms, including user training and troubleshooting
• Advise and educate clients on project workflows, administration, and organization of materials
• Monitor client experiences and collaborate with Customer Success Managers to enhance satisfaction and identify process improvements

Required qualifications

• 5+ years of experience in customer service/support, preferably in the entertainment industry
• Proficiency with Mac and Windows operating systems
• Ability to manage multiple projects simultaneously and work effectively in a remote team environment
• Experience with Autodesk Flow Capture and/or PIX is a plus
• Strong critical thinking skills and ability to quickly find solutions to complex issues