Technical Support Specialist

Job Summary

To support a growing cloud security platform, the full-time Technical Support Specialist will troubleshoot complex technical issues, provide exceptional customer support, and document solutions while working remotely.

Key responsibilities

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
• Create and update support documentation while logging all interactions in the support system

Required qualifications

• 1-3 years of experience in Technical Support, Technical Account Management, or Escalation Engineering (not internal IT support roles)
• Fluency in English (both written and spoken)
• Experience in MySQL
• Bachelor's degree in Engineering, Cyber Security, or an equivalent qualification
• Experience with Cloud technologies, Containerization (Docker), networking, Linux, and Kubernetes