Technical Support Specialist

Job Summary

Joining a collaborative remote team, the full-time Support Technician - Tier 1 will serve as the first point of contact for customers, managing support requests, troubleshooting basic technical issues, and assisting with training questions in a B2B SaaS environment.

Key responsibilities

• Respond to customer support requests via email, live chat, and voicemail
• Triage and document customer issues, routing requests to the appropriate team
• Troubleshoot basic technical issues and provide timely updates on support tickets

Required qualifications

• 1+ year of experience in customer support or a related role
• Associate's degree in a technical, business, or related field, or equivalent work experience
• Strong working knowledge of Microsoft Office applications
• Ability to learn new software applications quickly
• Comfort working with customers remotely through various communication channels