Technical Support Specialist

Job Summary

Working remotely on an evening shift, the Tier 1 Technical Support Specialist will serve as the first point of contact for customers and vendor partners, providing 24/7 support via phone and email, managing technical issues, and ensuring timely ticket management and resolution.

Key responsibilities:

• Act as the initial contact for customer inquiries, delivering technical support and troubleshooting
• Manage ticket creation and escalation, ensuring accurate documentation and follow-up
• Collaborate with internal teams to resolve client issues while meeting performance goals and quality standards

Required qualifications:

• Associate Degree from a two-year college or technical school, or equivalent experience; Bachelor's preferred
• 1-2 years of experience in technical support or call center roles, ideally in healthcare IT
• Preferred certifications include CompTIA A+, CompTIA Network+, ITIL 4 Foundations, and Microsoft Technology Associate
• Working knowledge of Windows Server environments, databases, and mobile device applications
• Ability to work flexible shifts, including evenings, weekends, and holidays