Technical Support Specialist

Job Summary

Supporting healthcare clients remotely, the contract Technical Support Specialist will troubleshoot software issues, assess problem severity, and manage client inquiries using Salesforce.

Key responsibilities

• Troubleshoot product and technical issues for healthcare customers
• Assess issue severity and scope during client inquiries and requests
• Log and manage client issues in Salesforce, escalating complex inquiries as needed

Required qualifications

• Experience working directly with clients, including screen sharing and issue resolution
• Background in healthcare
• Proficiency with Salesforce for managing a high volume of tickets
• Familiarity with Jira
• Strong communication skills, particularly in telephone interactions