Technical Support Specialist

Job Summary

Supporting healthcare clients remotely, the contract Technical Support Specialist will troubleshoot software issues, assess problem severity, and communicate effectively with clients while managing inquiries in Salesforce.

Key responsibilities

• Troubleshoot product and technical issues for clients
• Assess issue severity and scope during client inquiries
• Log and manage client issues in Salesforce, escalating complex cases as needed

Required qualifications

• Experience working directly with clients, including issue resolution via screen sharing
• Background in healthcare
• Proficiency with Salesforce for ticket management
• Familiarity with Jira
• Strong communication skills for client interactions