Technical Support Specialist

Job Summary

Working remotely from any US-based location, the full-time Agent Tech Support Specialist will service agent inquiries regarding software issues, triage problems, provide solutions, and document interactions while ensuring exceptional customer service.

Key responsibilities

• Respond to agent inquiries through phone, email, and chat, providing guidance and solutions for technical issues
• Document issues and collaborate with subject matter experts to resolve complex problems
• Identify and distribute self-help documentation to assist agents with self-service options

Required qualifications

• High School Diploma or equivalent GED required
• Minimum of two years' experience in technical support preferred
• Proficiency in Microsoft Office or similar software preferred
• Ability to analyze problems and prioritize tasks effectively
• Customer-focused with skills in conflict and issue resolution