Technical Support Specialist

Job Summary

Seeking a full-time remote Technical Support Product Specialist, the successful candidate will resolve technical issues for non-technical end users via phone and web-based support, while providing in-depth product knowledge and ensuring customer satisfaction.

Key responsibilities

• Resolve technical issues through incoming calls and web-based support requests
• Utilize Live Chat and desktop sharing tools to assist customers effectively
• Document support issues and collaborate with team members to address active problems

Required qualifications

• 1+ years of experience in a high-volume call center environment in a technical support role
• Advanced networking skills related to VoIP routing/hardware, UCaaS, and CCaaS products
• In-depth knowledge of Number Porting processes
• Ability to analyze, diagnose, and resolve complex customer issues with ownership
• Must be a self-starter with proven ability to work proactively and independently