Technical Support Specialist

Job Summary

Providing first-line technical support for clients, the full-time Middle Technical Support Specialist will handle incident management, troubleshoot issues, and collaborate with internal teams while working remotely in a shift-based schedule that includes night shifts.

Key responsibilities

• Reproduce, analyze, and resolve technical issues while managing incident tickets and ensuring SLA compliance
• Collaborate with internal teams to resolve problems and communicate effectively with clients
• Monitor product stability and escalate unresolved issues according to internal procedures

Required qualifications

• 1+ years of experience in technical support, preferably in a B2B product company or the iGaming industry
• Fluency in English (B2+) and proficiency in Russian or Ukrainian
• Hands-on experience with browser DevTools and practical skills in analyzing logs via Kibana and Grafana
• Proficiency with Jira and Confluence for ticket tracking and documentation
• Ability to multitask and handle a high volume of diverse incoming tickets