Technical Support Specialist

Job Summary

Providing technical support for HungerRush Point of Sale systems, the full-time Technical Support Specialist will troubleshoot, configure, maintain, and optimize customer hardware and software in a remote environment, ensuring timely resolutions for restaurant operators.

Key responsibilities

• Handle a high volume of inbound technical support cases via phone, addressing various hardware and software issues
• Document all case activity accurately in the ticketing system and escalate issues when necessary
• Collaborate cross-functionally with other departments to drive timely resolutions and maintain customer satisfaction

Required qualifications

• High school diploma or equivalent; an Associate's Degree or higher preferred
• 1-3 years of experience in computer technology, with a minimum of 1 year in a technical help desk or call center environment preferred
• Technical certifications such as Net+ or CompTIA A+ are advantageous
• Previous experience in the hospitality or restaurant industry and familiarity with POS equipment preferred
• Bilingual speakers are preferred