Technical Support Specialist

Job Summary

Providing hands-on technical support in a contract role, the Technical Support Specialist will assist a large-scale manufacturing client with data tools and analytics platforms, ensuring reliability and performance for business users, while primarily supporting Japanese staff and working remotely or from Sparks, NV.

Key responsibilities

• Provide technical support and troubleshooting for data tools, reporting platforms, and analytics systems
• Modify and improve user interfaces for platforms such as Palantir, Celonis, and Tableau
• Collaborate with internal IT, data teams, and end users to resolve issues and support platform adoption

Required qualifications

• Experience in analytics tool development (e.g., Palantir, Celonis, Power BI, Tableau)
• Basic to intermediate understanding of data structures and ability to interpret data tables based on ER diagrams
• Bilingual in Japanese
• Effective communication skills in English