Technical Support Specialist

Job Summary

Supporting a diverse range of clients, the full-time remote Technical Support Specialist will diagnose and troubleshoot software issues, respond to customer inquiries, and collaborate with internal teams to enhance customer experience and product features.

Key responsibilities

• Respond to customer inquiries in a timely manner and provide effective solutions or escalate issues as necessary
• Diagnose software issues and investigate problems using data logs and testing tools while documenting findings
• Collaborate with engineering and product teams to resolve technical problems and create technical documentation

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 2+ years of experience in a technical support role at a software company
• Strong troubleshooting skills with the ability to diagnose complex technical issues
• Familiarity with software development processes, APIs, and databases
• Experience with ticketing systems and support tools (e.g., Intercom, Zendesk, Linear, JIRA) is a plus