Technical Support Specialist

Job Summary

Providing remote support and training for Maximus products, the full-time Technical Support Specialist will handle tech support calls, coordinate with support teams, and train customers and distributors on product functions.

Key responsibilities

• Handle incoming tech support calls via Zendesk and emails
• Coordinate with USA & Canada support teams and follow up on customer inquiries
• Train customers and equipment installers on product functions and system performance optimization

Required qualifications

• Associate's degree
• 2+ years of related experience, preferably with live production on sow farms
• Valid USA driver's license
• Basic electronic knowledge and familiarity with low voltage components
• Industry knowledge related to smart controllers in swine and/or poultry