Technical Support Specialist

Job Summary

Providing remote technical support, the full-time Technical Support Specialist will manage customer training and troubleshooting for Maximus products, coordinating with distributors and internal teams to optimize system performance.

Key responsibilities

• Handle incoming tech support calls and emails via Zendesk software
• Train equipment installers and end users on product functions and system setup
• Collaborate with sales teams and distributors to deliver optimal project solutions

Required qualifications

• Associate's degree
• 2+ years of related experience, preferably with live production on sow farms
• Valid USA driver's license
• Basic electronic knowledge and familiarity with low voltage components
• Industry knowledge related to smart controllers in swine and/or poultry