Technical Support Specialist

Job Summary

Providing exceptional customer service, the full-time remote Technical Support Specialist will serve as the first point of contact for corporate and field employees, diagnosing and resolving technical issues related to hardware, software, and connectivity while maintaining accurate documentation and escalating unresolved issues as necessary.

Key responsibilities:

• Serve as the front line of support for employees via phone, ticketing system, and email
• Diagnose and troubleshoot technical issues, ensuring timely resolution and customer updates
• Participate in building and maintaining a robust knowledge base for self-service support

Required qualifications:

• High School Diploma or equivalent; 2 or 4-year college degree preferred
• 1-2 years of experience in technical customer service support via phone and email
• Experience with Windows, Mac OS, laptops, mobile devices, and business applications
• Intermediate MS Office skills and familiarity with IT Service Desk tools, such as ServiceNow
• Bilingual in English and Spanish is a plus