Technical Support Specialist

Job Summary

Proactively managing a live support queue, the full-time remote Technical Support Specialist will resolve technical requests across various tools, improve workflows through automation, and support routine operational tasks in a fast-paced environment.

Key responsibilities

• Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
• Own the support queue end-to-end, triaging incoming requests, prioritizing effectively, and preventing backlog buildup
• Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems to streamline internal processes

Required qualifications

• Experience in technical support, CRM operations, system administration, or a similar hands-on role
• Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
• Familiarity with automation tools such as n8n, Zapier, or Apps Script
• Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
• Excellent async communication habits, including responsiveness during working hours and proactive follow-up