Technical Support Specialist

Job Summary

Providing first-level technical assistance, the full-time remote Technology Technical Support Specialist will manage inbound and outbound client communications, troubleshoot internet connectivity issues, and ensure a seamless customer experience.

Key responsibilities

• Deliver front-line technical support for high-speed internet services, addressing customer inquiries and issues
• Resolve technical problems efficiently in a fast-paced environment, striving for first-call resolution
• Manage a trouble ticket system for user issues and ensure adherence to work schedule assignments

Required qualifications

• Must be over 18 years of age
• High school diploma or equivalent preferred
• Comfortable with desktop computer systems and familiarity with operating systems and software
• Demonstrated problem-solving skills and ability to work independently
• Proven oral and written communication skills