Technical Support Specialist

Job Summary

Providing remote technical support, the full-time Technical Support Specialist will assist customers with software application issues, guide users through solutions, and ensure a positive support experience across PatientNow's platforms.

Key responsibilities

• Provide software application support via phone, email, and ticketing systems
• Diagnose and resolve software-related issues and assist with hardware integrations
• Document customer interactions and escalate complex issues as needed

Required qualifications

• 1+ years of experience in software support, technical support, or customer service
• Experience troubleshooting software applications and resolving customer issues
• Strong technical aptitude and familiarity with EMR, Practice Management, or CRM platforms
• Proficiency in using CRM and ticketing systems for case management
• Experience with remote support tools such as LogMeIn or TeamViewer