Technical Support Specialist

Job Summary

Providing remote technical support for software and hotel door locking systems, the full-time Technical Support Representative will diagnose issues, guide users to solutions, and manage product return authorizations while ensuring high customer satisfaction.

Key responsibilities

• Answer incoming calls and create Salesforce case tickets
• Troubleshoot hardware and software issues by diagnosing symptoms
• Accurately enter customer queries into the company's database and escalate priority issues as needed

Required qualifications

• 2+ years of experience in technical support or troubleshooting
• Proficiency in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and TCP/IP networks
• Relevant experience in system-level testing, servers, and software application testing
• Solid troubleshooting and problem-solving abilities
• Preferred college degree or equivalent industry experience in information technology or a related field