Technical Support Specialist

Job Summary

Managing a high volume of technical support tickets, the full-time Technical Support Specialist will resolve client issues, prioritize workload autonomously, and contribute to continuous improvement initiatives while working remotely in Argentina.

Key responsibilities

• Receive, classify, and resolve technical tickets using Jira while adhering to established SLAs
• Conduct in-depth diagnostics of incidents, documenting findings and solutions clearly in Confluence
• Collaborate with Product, QA, and Development teams to report bugs and improve support workflows

Required qualifications

• 3 to 4+ years of experience in Technical Support, Help Desk, or Technical Customer Success roles (Tier 2 / Tier 3)
• Proven experience handling a high volume of tickets (minimum of 1,000 cases/year)
• University or technical degree in Systems, Computer Science, Telecommunications, or a related field (or equivalent experience)
• Intermediate English proficiency
• Familiarity with ticketing tools such as Zendesk or Jira Service Management