Technical Support Specialist

Job Summary

Providing technical support to customers, the full-time remote Technical Support Specialist will analyze problems with electro/mechanical equipment and software applications, serve as the primary liaison between Roche and customers, and maintain a database of issues while working flexible shifts, including nights and weekends.

Key responsibilities

• Analyze and troubleshoot issues with non-functioning equipment, software, or reagents to recommend corrective actions
• Act as the primary support liaison between Roche and customers, addressing application questions and solutions
• Maintain and improve the quality system while contributing to departmental goals through independent or team efforts

Required qualifications

• Associate's degree or equivalent military training in medical technology, electronics, or a related field
• Experience in phone customer service
• Background in clinical chemistry applications
• Interest in working flexible shifts, including weekends
• Knowledge of applications training in cobas systems or mass spectrometry is preferred