Technical Support Specialist

Job Summary

Providing technical support to customers, the full-time remote Technical Support Specialist will analyze problems with electro/mechanical equipment and software applications, serve as a liaison between Roche and customers, and maintain a database of issues while working flexible hours, including 2nd or 3rd shifts and weekends.

Key responsibilities

• Analyze basic problems with non-functioning equipment and recommend corrective actions
• Act as the primary support liaison between Roche and customers, addressing application questions
• Maintain and improve the quality system while achieving quality objectives through daily actions

Required qualifications

• Associate's degree or equivalent military training in medical technology, electronics, or a related field
• Phone customer service experience
• Clinical chemistry applications background
• Applications training in cobas 6000, cobas 8000, or related systems
• Willingness to work flexible shifts, including weekends