Technical Support Specialist

Job Summary

Working remotely in the evening shift, the Tier 1 Technical Support Specialist will provide 24/7 client support through phone and email, managing technical issue identification, troubleshooting, and ticket management while ensuring collaboration with internal teams for resolution.

Key responsibilities:

• Act as the first point of contact for customer and vendor support, managing inbound and outbound communications
• Document and manage technical support tickets, ensuring timely resolution and accurate record-keeping
• Participate in team meetings and training sessions, applying feedback for continuous improvement in service delivery

Required qualifications:

• Associate Degree from a two-year college or technical school, or equivalent combination of education and work experience
• 1-2 years of experience in customer technical support or call center, preferably in healthcare IT
• Preferred certifications include CompTIA A+, CompTIA Network+, ITIL 4 Foundations, or Microsoft Technology Associate
• Working knowledge of Windows Server environments, databases, and mobile device applications
• Ability to work flexible shifts, including weekends and holidays, and participate in on-call rotations