Technical Support Specialist

Job Summary

Providing advanced technical support and system administration, the full-time Support Specialist will troubleshoot and resolve complex issues for federal-focused software products while working remotely.

Key Responsibilities

• Serve as a primary technical support resource for customers, investigating and resolving complex application and system-related issues
• Utilize advanced SQL skills for troubleshooting, data validation, and database maintenance activities
• Participate in product upgrades and testing, ensuring application stability and functionality through smoke testing and post-deployment validation

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
• 3+ years of experience in technical support, application support, or systems administration
• Advanced SQL skills with the ability to write and troubleshoot complex queries
• Experience supporting cloud-based environments, preferably AWS, and using monitoring tools like Datadog
• Eligibility to obtain and maintain required Federal CRS clearance