Technical Support Specialist

Job Summary

To support a growing team, the part-time hourly Technical Support Specialist will answer phone calls and assist users in troubleshooting basic technical challenges remotely.

Key responsibilities

• Answer phone calls and provide troubleshooting assistance for basic technical issues
• Guide users through common solutions, such as clearing browser history and logging in/out
• Deliver exceptional customer service while addressing client inquiries and concerns

Required qualifications

• High school diploma required; associate or bachelor's degree preferred
• 3+ years of experience in customer service or support in a professional setting
• Strong understanding of technology operation and troubleshooting
• Proven ability to provide exceptional customer service