Technical Support Specialist

Job Summary

To support a growing tech team, the full-time Technical Support Specialist will provide customer onboarding, address technical challenges, and help shape the Support function while working remotely with a flexible schedule.

Key responsibilities

• Provide customer support and meet SLA goals by promptly addressing inquiries
• Escalate advanced technical issues to developers and provide detailed reports upon escalation
• Update product documentation in cooperation with the team and communicate daily updates

Required qualifications

• 1+ year of experience in 2nd line technical support in B2B companies
• Excellent English skills (B2+) in both writing and speaking
• Basic SQL knowledge and ability to work with server logs
• Familiarity with Kibana (ELK Search) and REST APIs
• Basic front-end development skills