Technical Support Specialist

Job Summary

Providing exceptional customer service in a remote environment, the full-time Technical Support Specialist will assist clients with web hosting inquiries, sales order processing, and support ticket management.

Key responsibilities:

• Deliver inbound support via telephone and live chat to address customer inquiries
• Process sales orders efficiently to facilitate customer transactions
• Manage and respond to written support tickets in the Kayako Help Desk system

Required qualifications:

• 2-3 years of experience with cPanel/WHM and the web hosting industry
• Understanding of various hosting products, including Shared, Reseller, and VPS
• Familiarity with common web hosting environments such as CloudLinux and WHMCS
• Knowledge of open source software like WordPress, Drupal, and Joomla
• Ability to troubleshoot common web hosting issues, including CMS installation and DNS configuration