Technical Support Specialist
Job Summary
Providing structured product-oriented support, the full-time remote Technical Support Specialist will manage Level 1 and Level 2 case intake, diagnostics, and troubleshooting for clients' embedded, real-time Linux and cloud-edge software environments.
Key responsibilities
- Perform Level 1 case intake, triage, and diagnostics, including known-solution guidance and case status tracking
- Conduct Level 2 advanced troubleshooting and technical investigations, developing workarounds and documenting solutions
- Support complex customer environments and mentor support engineers while ensuring adherence to communication standards
Required qualifications
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
- Strong understanding of embedded, real-time Linux environments
- Ability to document solutions and contribute to knowledge resources
COMPLETE JOB DESCRIPTION
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