Technical Support Specialist

Job Summary

Serving as a dedicated technical partner for a portfolio of strategic enterprise customers, the full-time remote Technical Support Specialist will manage complex technical investigations, build long-term relationships with stakeholders, and ensure effective communication during high-visibility situations.

Key responsibilities

• Develop deep expertise in customer architecture, security posture, and business priorities while serving as the technical partner
• Drive end-to-end technical investigations across integrations and detection systems, ensuring resolution of issues
• Identify systemic risks and optimization opportunities, transforming reactive support into proactive value

Required qualifications

• 3+ years in technical support or technical account management within security posture management or detection/response environments
• Deep understanding of AppSec principles and secure development lifecycle integration
• Experience with observability tooling, preferably Coralogix
• Executive-level communication skills with both technical and business stakeholders
• Experience in high-growth or venture-backed SaaS environments