Technical Support Specialist

Job Summary

Providing expert technical assistance, the full-time Technical Support Specialist will support customers through phone, chat, and email, becoming a product expert while resolving software issues efficiently in a remote environment.

Key responsibilities

• Act as the first point of contact for customers, assisting with software-related inquiries and issues
• Develop creative solutions and workflows tailored to customer needs while preventing escalations
• Utilize support tools to deliver comprehensive technical solutions and resolve customer issues promptly

Required qualifications

• Bachelor's degree preferred or equivalent experience in technical support
• Strong problem-solving skills with the ability to master complex software
• Experience in the Home/Commercial Service Industry is a plus
• Basic understanding of SIP, RTP, and call flow analysis preferred
• Familiarity with SMS routing, SMPP, and carrier filtering is desirable