Technical Support Specialist

Job Summary

Joining a dynamic technical support team, the full-time remote Technical Support Specialist will serve as the first point of contact for users, resolving routine technical issues and ensuring a positive customer experience through established processes and support resources.

Key responsibilities:

• Serve as the frontline contact for customer issues via phone, email, and chat
• Resolve routine customer issues from initial contact through resolution using established procedures
• Triage and escalate more complex problems to Tier II with detailed case notes

Required qualifications:

• 0-1 years of technical support, customer support, or SaaS experience
• Bachelor's Degree or equivalent experience
• Familiarity with Salesforce or similar CRM tools is a plus
• Comfortable working with Excel or Google Sheets, with experience in pivot tables preferred
• Ability to investigate customer issues using data and system information is highly valued