Technical Support Specialist

Job Summary

Providing remote technical assistance, the part-time Technical Customer Support Representative will troubleshoot basic user challenges and ensure exceptional customer service over a contract duration of 4-5 months with potential for extension.

Key responsibilities

• Answer phone calls and assist users in troubleshooting basic technical issues
• Guide customers through solutions such as clearing browser history and logging in/out
• Maintain a high standard of customer service throughout interactions

Required qualifications

• High school diploma required; associate or bachelor's degree preferred
• 3+ years of experience in customer service or support roles
• Strong understanding of technology operation and troubleshooting
• Proven ability to deliver exceptional customer service