Technical Support Specialist

Job Summary

Providing excellent customer service remotely, the full-time Technical Support Specialist will resolve customer inquiries, troubleshoot product issues, and collaborate with cross-functional teams to maintain a positive customer experience.

Key responsibilities

• Respond to customer inquiries via email and virtual meetings, ensuring timely resolutions and professional communication
• Document solutions in the knowledge base and update customer support resources to reflect product changes
• Collaborate with internal teams to escalate customer feedback and contribute to product improvements

Required qualifications

• 0-2 years of relevant experience in customer support or a junior technical role
• Basic to intermediate scripting language capabilities (e.g., SQL, JavaScript)
• Studying for relevant certifications preferred (e.g., scripting/Database basics, Cloud Fundamentals)
• Strong customer focus with a commitment to delivering exceptional user experiences
• Adaptability to manage shifting priorities and evolving business needs