Technical Support Specialist

Job Summary

As a full-time Technical Support Specialist, the successful candidate will assist customers with software inquiries via various communication channels, become a product expert, and provide technical solutions while working remotely.

Key responsibilities

• Act as the first point of contact for customer support, addressing inquiries through phone, chat, email, and screen-sharing
• Develop creative solutions and workflows to meet customer needs and prevent escalations
• Provide comprehensive technical solutions to resolve customer issues efficiently

Required qualifications

• Bachelor's degree preferred or equivalent experience in technical support
• Strong problem-solving skills with the ability to master complex software
• Experience in the home/commercial service industry is a plus
• Basic understanding of bookkeeping/accounting principles
• Proficiency in G-Sheet or Excel preferred