Technical Support Specialist

Job Summary

Ready for night shifts, the full-time Technical Support Specialist will provide comprehensive customer support for partner integrations while working remotely in Asia.

Key responsibilities

• Understand and analyze issues to find appropriate solutions for integration protocol testing
• Deliver second-level customer support, ensuring excellent service throughout the week
• Utilize monitoring tools to proactively manage and troubleshoot integration issues

Required qualifications

• Familiarity with monitoring tools such as Elastic, Dynatrace, or Grafana
• Working knowledge of XML and JSON, and understanding of API protocols like REST
• Basic experience with Git and version control workflows
• At least Upper-Intermediate English proficiency, both written and spoken
• Proactive attitude with strong problem-solving and troubleshooting skills