Technical Support Specialist

Job Summary

Supporting online merchants, the full-time Technical Support Specialist will troubleshoot technical issues, provide exceptional customer service, and ensure a smooth subscription experience while working remotely on a flexible schedule.

Key responsibilities

• Resolve questions and issues for online merchants using technical expertise and customer service skills
• Diagnose technical issues and guide merchants to effective solutions, enhancing their understanding of the platform
• Collaborate with teammates to quickly resolve issues and contribute to team and company goals

Required qualifications

• 2+ years of experience in technical customer support at a SaaS company, preferably within the Shopify ecosystem
• Proficiency with a ticketing platform, such as Zendesk or Intercom
• Basic knowledge of HTML, CSS, and JavaScript
• Strong written and verbal communication skills, with the ability to simplify complex concepts
• Comfort with tools like Splunk, SQL, and Looker, or a willingness to learn