Technical Support Specialist

Job Summary

Passionate about enhancing customer experiences, the full-time remote Technical Support Specialist will provide front-line support to corporate and field employees, diagnosing and resolving technical issues while maintaining clear communication and documentation.

Key responsibilities:

• Serve as front-line support via phone, ticketing system, and email for technical issues
• Diagnose and troubleshoot hardware, software, and connectivity problems, ensuring timely resolutions
• Document and track issues until resolution, providing updates to customers throughout the process

Required qualifications:

• High school diploma or equivalent; 2 or 4-year college degree preferred
• 1-2 years of experience in technical customer service support via phone and email
• Experience with technical systems including Windows, Mac OS, and mobile devices
• Intermediate MS Office skills and familiarity with IT service desk tools, such as ServiceNow
• Bilingual in English and Spanish is a plus