Technical Support Specialist

Job Summary

To support a growing customer base, the full-time Technical Support Specialist will provide exceptional technical assistance, troubleshoot issues, and advocate for customers remotely while working Saturday to Wednesday.

Key responsibilities

• Provide fast, friendly, and technically sound support via email, chat, and video calls, maintaining high customer satisfaction and meeting service level agreements
• Diagnose and resolve product issues, document bugs, and collaborate with the Engineering team for timely resolutions
• Capture customer feedback and represent their voice in discussions with Product and Engineering teams to improve overall customer experience

Required qualifications

• 2+ years of experience in customer support or technical support for a SaaS product, preferably in a start-up or high-growth environment
• Proficiency in troubleshooting APIs, AI, CRMs, and workflow tools; experience with Zapier, Intercom, or Linear is a plus
• Exceptional written and verbal communication skills, with the ability to explain complex topics clearly and empathetically
• A proactive learner with a strong desire to understand customer needs and deliver effective solutions
• Highly organized and detail-oriented, thriving on process and delivering consistently high-quality work