Technical Support Specialist

Job Summary

Providing exceptional technical support, the full-time remote Product & Agricultural Technical Support Specialist will troubleshoot software and hardware issues, manage user access, and monitor system performance while ensuring a positive user experience for customers across Canada and the United States.

Key responsibilities

• Deliver timely and professional technical support for software, hardware, and connectivity issues through various communication channels
• Troubleshoot, diagnose, and resolve technical problems while documenting activities through the Zendesk ticketing platform
• Collaborate with internal teams to investigate and resolve complex issues, and assist with product testing and customer onboarding

Required qualifications

• Diploma or Degree in Electronics, Telecommunications Technology, Information Technology, Computer Science, or a related field; or equivalent professional experience
• Minimum of 2 years of experience in a technical support, help desk, or customer support role
• Strong understanding of computer hardware, software, networking, and troubleshooting techniques
• Excellent verbal and written communication skills in English
• Strong customer-service mindset with the ability to build positive relationships with customers and colleagues