Technical Support Specialist

Job Summary

To support a growing team, the full-time Technical Support Specialist will serve as the first point of contact for technical support communications, diagnose and resolve customer issues, and collaborate with cross-functional teams to enhance customer experience, all while working remotely from anywhere in the United States.

Key responsibilities

• Serve as the first point of contact for all technical support communications, primarily through email and online chat
• Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed for timely resolution
• Provide recommendations for continuous product and process improvement based on customer feedback

Required qualifications

• 2+ years of customer-facing work experience on email and live chat channels; live phone and video experience is a bonus
• Experience using Zendesk is required
• Background in SaaS is preferred
• Excellent problem-solving and analytical skills
• A passion for learning and sharing knowledge with others