Technical Support Specialist
Job Summary
Providing technical support remotely, the full-time Support Specialist I will respond to customer inquiries via calls, document interactions in CRM systems, and ensure a positive customer experience while troubleshooting software and hardware issues.
Key responsibilities
- Respond to inbound and outbound calls to provide technical support and workflow consultations for software and equipment
- Document inquiries and resolutions in CRM systems, ensuring proper follow-up actions are taken
- Maintain technical proficiency through continued education on relevant software and devices
Required qualifications
- High School Diploma or Equivalent
- 1 year of customer service experience
- 1 year of experience with customer relationship management or similar systems
- 2 years of practical experience with Microsoft Operating Systems and platforms
Complete Job Description
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