Technical Support Specialist

Job Summary

Serving as the primary contact for customer escalations, the full-time Premier Support Specialist will manage client relationships, oversee support experiences, and collaborate with internal teams to resolve complex issues for a diverse portfolio of prominent financial institutions.

Key responsibilities

• Act as the main point of contact for customer escalations and support issues across a range of clients
• Monitor account support KPIs and recommend training opportunities within client organizations
• Manage high-priority client support cases and ensure effective communication regarding bugs and feature requests

Required qualifications

• 2-4 years of experience in a customer-facing role, such as technical support or technical account management
• Degree in Computer Science preferred
• Experience collaborating with Engineering and Product teams to resolve production issues
• Strong customer-facing skills with experience managing relationships with large enterprise clients
• Technical aptitude with knowledge of the Loan Origination process and web technologies