Technical Support Specialist
Job Summary
To support a growing healthcare technology company, the full-time Technical Customer Support Specialist will provide first-line support to clinicians and staff, troubleshoot operational issues, and manage technical escalations in a remote setting.
Key responsibilities
- Own front-line support through Zendesk, addressing inquiries via email, chat, tickets, and phone
- Resolve day-to-day technical issues, including password resets and app errors, while maintaining a calm and clear communication style
- Identify and escalate product issues to engineering, ensuring follow-through until resolution is achieved for users
Required qualifications
- 3+ years of experience in technical customer support or a client-facing role, preferably in healthtech or healthcare SaaS
- Strong troubleshooting skills with the ability to diagnose issues and document them effectively for engineering teams
- Familiarity with home health workflows and EHR/EMR systems is a significant advantage
- Proficient in Zendesk or a similar ticketing platform
- Ability to communicate technical issues in plain language to non-technical users under time pressure
Complete Job Description
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