Technical Support Specialist
Job Summary
Joining a fast-paced startup environment, the full-time Technical Support Specialist will serve as the primary point of contact for technical support inquiries, managing ticket triage, problem-solving, and documentation while working remotely.
Key Responsibilities
- Provide timely initial responses to technical support inquiries and efficiently prioritize tickets based on severity
- Maintain and update internal and external knowledge bases with new solutions and documentation
- Collaborate with cross-functional teams to escalate issues and share insights for continuous improvement
Required Qualifications
- 3+ years of experience in B2B technical support at Level 2
- Hands-on experience debugging REST APIs, webhooks, or integrations
- Familiarity with Python/Node.js snippets and JSON
- Proven ability to write clear technical documentation or knowledge base articles
- Experience supporting AI, ML, OCR, or data-extraction platforms is a plus
Complete Job Description
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